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M.D.L. CLEANING SERVICE IN VAUGHAN ONTARIO posted a very misleading ad in deal find. Their ad misleading customers into believing they would be receiving 3 hours of cleaning service by 2 maids. when i called to book an appointment, they said that it was actually 1.5 hours of service.... a very misleading ad which many customers did not understand.... i agreed to try them out to see what they could do in an hour and a half.... and booked an appointment only to have them cancel on me like 12 hours before the scheduled cleaning. The woman on the phone was very rude and inconsiderate considering the fact that i was hosting a dinner party the day of the scheduled cleaning which i booked 4 days in advance. a horrible company that i will never deal with again. customer service is very important and right off the bat this company started on the wrong foot. M.D.L. cleaning service is unprofessional, misleading, dishonest and rude! do not do business with this company! 128d132  Comments (25) |
| 1. Written by mar on March 30, 2012 from toronto, ontario, CA Bought five certificates from LivingDeal. MDL wouldn't reply to emails. Now LivingDeal not responding regarding refund of almost $200 taken from senior citizen living on pension income. I need this money back to employ honest cleaning service. |
| 2. Written by mar on March 30, 2012 from toronto, ontario, CA Bought five certificates from LivingDeal. MDL wouldn't reply to emails. Now LivingDeal not responding regarding refund of almost $200 taken from senior citizen living on pension income. I need this money back to employ honest cleaning service. |
| 3. Written by Cristina on December 9, 2011 from toronto, ontario, CA I've never had anyone else in my home to clean, but I bought vouchers from these guys and after reading all these reviews, I think the next call I should make should be to Teambuy for a refund. I did look up the fine print and it was 3 hours of cleaning or 2 maids 1.5 hours.Anyway I don't want to go anywhere near this company. |
| 4. Written by Cristina on December 9, 2011 from toronto, ontario, CA I've never had anyone else in my home to clean, but I bought vouchers from these guys and after reading all these reviews, I think the next call I should make should be to Teambuy for a refund. I did look up the fine print and it was 3 hours of cleaning or 2 maids 1.5 hours.Anyway I don't want to go anywhere near this company. |
| 5. Written by td on November 29, 2011 from toronto, ontario, CA I had the same issue. I am sitting here during my second reschedule (taking a work from home day) and no one has showed up. The latest excuse is that apparently the guy has pnemonia...wow. I think we should report this company and get it closed. This is complete FRAUD. Does anyone know how to get such fradulent companies closed down? |
| 6. Written by Also Outraged! on November 10, 2011 from toronto, ontario, CA I have had 5 appointments with MDL. Of the 5 they bothered to show up for only 1 even though I would confirm the day before, and a few days before, etc. Even if they are overwhelmed; they are liars. If they can't make an appointment - then don't book it in the first place! Their emails are rude and it's ridiculous that you aren't 'allowed' to leave a message. What a horrible, horrible company. |
7. Written by Cancel on me AGAIN, waited for on October 20, 2011 from toronto, ontario, CA Just got a refund... it is terrible how they dont care and didnt show up 5times now... discosting |
| 8. Written by debz on October 17, 2011 from mississauga, ontario, CA I was the original creator of this post about a year ago, and i get emailed when people respond or post to this message. I must say the most recent response from MDL about the lost ring is so disrespectful and shows the true colours of a company that should really be cleaning gas station washrooms as opposed to houses with the way they talk to people..... They talked rudely to me when i tried calling them back about the 12 hour notice of a cancelled appointment, and i see they still don't know how to treat customers! this company should not be in business and anyone that actually gives them money are just feeding the fire to a horrible dishonest, disrespectful company! |
| 9. Written by disappointed with treatment on October 16, 2011 from tampa, florida, US Below is a copy of an email sent to MDL once I realized that I had more than one ring missing - I can't say for certain that one of them took the missing items, but they are the only service people who have been in my home. I have also included the two responses received within the past two days from them - but they never replied to earlier emails asking for service, as others have mentioned. Based on other comments here it appears that they agreed to far more purchases than they could ever reasonably take care of. However, this is no excuse for treating people this rudely. On Sun, Oct 16, 2011 at 9:36 AM, MDL CleaningServices wrote: Why dont you pay attention as to where you put your things instead of blaming me ,number one I dont need anything from you thanks,your a joke you just realize your missing stuff and you say was me please.Im sure you live all alone and have no visitors Please dont waist my time thats plain ignorant From all your emails you clearly stat you have an adult daughter which Im sure has friends and you do have company over as you have also stated why dont you ask them .how dare you...I offer deals to get clients not to go into there homes and take there CRAP would that make sense really you check your vac system ect ect but dont you go around threatening me I was one that was in your home I dont tell people that and I know for a fact we didnt take nor need to and even if a such items get vac up by mistake I have actually in fact vac up a ring and kept it and return to owner once she emailed me about it ,she was not as rude as you,and in any case if I ever find something and someone emails about a missing item I keep it ,but at this time we dont have anything from your home and man what away to approach a situation . |
| 10. Written by LuLu on September 11, 2011 from toronto, ontario, CA You guys Really give them a break they are a small biz of two ladies and what they shouldnt of done is get these deal of the days involved,cause they only bought the bullshit they sold to them over the phone ,little did they know that there was gonna be such a high volume of vouchure sold,they readlly didnt know what they were getting into and well they are learning a lesson I guess everyone makes mistakes,unfornunatly we got stuck in this hugh mess,again I dont blame them in the end those deals of they days dont care about the merchant just profit even if the little guy suffers at least we know MDL did do the deal with good intentions but it hit them in the butt spoke to one on the phone they say they really regret ever getting involved with DealFind which placed a mis-leading ad 3hr cleaning value 150 she said they got legal advice as to why deal find didnt put the correct vaulue which is 75-90 dollars cause at the most the charge 30 dollars an hr and she said should of said 75 dollar vaule after all who in there right mind would pay 150 for 3hrs...I beleive them as for the ad cause they charge the adverage of 25 hr so makes sense 75 3 hrs ..alls well they did say they dont want to ever see another deal of the day they said once its all over they perfer to create a flyer and go door to door giving the same deal but they will control how many get the 39.00 for 3hr value 75 I got a refund but that was because i got one for a cetain day and they couldnt do that day so the coupon was no good to me but since Im moving to Toronto soon into a bigger place I do hope when they fix this all up they I get that deal cause I know someone that has them for three years and they say they are very good and do things that other cleaning companys dont do ,so the roumurs are its hard to get a hold of them but they are worth the wait so who knows.but I do hope they stay away from the daily deals and do as they said they would cause they are just a small family biz |
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